bistro4dPrivacy Policy

We at bistro4d collect and process personal information when you create an account, deposit funds, and interact with our platform's games, sportsbook markets, and live-dealer services. This page describes what data we collect, how we use it, who we share it with, and what rights you have over your information.

Our commitment to data protection is central to how we operate. We implement industry-standard encryption, secure authentication, and regular audits to ensure your personal and financial information remains confidential. We do not sell your data to third parties for marketing purposes, and we comply with applicable data protection regulations in all jurisdictions where we operate.

We are transparent about our data practices because we believe trust is earned through clarity and consistent action. If you have questions about how we handle your data, how to exercise your privacy rights, or need to contact our data protection officer, the details appear at the end of this policy.

What Data We Collect and Why

Account registration and identity information

When you create an account at bistro4d, we collect your full name, email address, date of birth, phone number, and residential address. We require this information to verify your identity, comply with anti-money-laundering (AML) regulations, and ensure you meet the legal requirements to access our services in your jurisdiction. We also collect your chosen username and password for account security and access purposes.

We at bistro4d use your identity information to process your account registration, send you account notifications (such as login alerts, password resets, and promotional updates), and respond to customer support inquiries. Your date of birth helps us confirm age eligibility; your address helps us verify jurisdiction compliance. We retain this information for the duration of your account and for a reasonable period afterward to meet legal and regulatory obligations.

Financial and payment data

We at bistro4d collect payment method information—such as your bank account, mobile wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction details—when you deposit or withdraw funds. We do not store full credit-card numbers or sensitive authentication data; instead, we work with certified payment processors who handle these details securely. Your withdrawal address, preferred payment method, and transaction history are stored in your bistro4d account to facilitate future transfers and provide you with clear records of all account activity.

We use financial data to process deposits and withdrawals, detect fraudulent activity, comply with financial reporting obligations, and provide you with accurate account statements. Your transaction history is available in your account dashboard anytime, and you can request a detailed export of your financial records by contacting our support team.

Gaming activity and behavioural data

We at bistro4d log your gameplay activity, including which games you play (football betting, live blackjack, number prediction, slots like Sweet Bonanza or Gates of Olympus), wager amounts, results, and session timestamps. We collect this data to calculate your weekly cashback, track tier progression, honour promotional eligibility, and generate your account statements. We also track your login times, device type, browser information, and IP address for security and fraud prevention purposes.

We use gameplay data to personalise your bistro4d experience—such as recommending games based on your preferences or notifying you of promotions relevant to your activity. We do not sell this data to third-party advertisers, and it remains private to your account unless you explicitly consent to analytics sharing.

Support communications and documentation

When you contact our bistro4d support team via live chat, email, or phone, we collect and retain a record of your communications. These records help us resolve your issues, track support quality, and provide context for future inquiries. If you submit documents for KYC verification (government ID, proof of address, bank statements), we store encrypted copies securely in your account file. These documents are used solely for identity verification and regulatory compliance and are not shared with third parties except where legally required.

How We Protect Your Data and Your Rights

Data security and encryption

We at bistro4d use 256-bit SSL encryption for all data transmitted between your device and our servers. Your account password is hashed and salted; we do not store plaintext passwords. We implement multi-factor authentication options, regular security audits, and intrusion-detection systems to protect against unauthorised access. Our servers are hosted in secure data centres with restricted physical access, redundant backups, and disaster-recovery protocols.

We cannot guarantee absolute security, and no online service is entirely immune to attack; however, we undertake continuous efforts to maintain industry-standard protections. If we discover a data breach, we notify affected users and relevant regulators within the timelines required by applicable law.

Third-party data processors

We at bistro4d work with trusted third-party processors to operate our platform securely. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), cloud-hosting providers, analytics services, and customer-support platforms. We require all processors to sign data-processing agreements that commit them to the same data-protection standards we maintain. Your data may be transferred to and processed in countries outside Indonesia, including the European Union and other jurisdictions; you acknowledge this by using bistro4d.

Your privacy rights on bistro4d

You have the right to access all personal data we hold about you. You can download a copy of your account data anytime from your bistro4d account settings, or request a formal data export by emailing our support team. You have the right to correct inaccurate or incomplete information—simply update it in your account profile or contact support to request changes.

You also have the right to withdraw consent for non-essential data processing (such as promotional emails) at any time. You can unsubscribe from email promotions through links in our messages or by adjusting your notification preferences in your bistro4d account. You may request deletion of your account and associated personal data, subject to legal obligations we may have to retain certain information (such as transaction records for anti-money-laundering compliance). Account deletion is permanent and cannot be reversed.

At bistro4d, your data is your own—we hold it in trust, protect it diligently, and respect your authority over it.

Cookies and analytics

We at bistro4d use cookies and similar tracking technologies to improve your user experience, remember your login preferences, and analyse how you navigate our platform. These include essential cookies (required for authentication and site functionality), performance cookies (to measure page load times and error rates), and optional analytics cookies (to understand user behaviour trends, with your consent). You can control cookie settings in your browser; disabling cookies may affect some bistro4d features.

We also use anonymised analytics data to understand aggregate usage patterns across bistro4d—such as which games are most popular in Jakarta, Surabaya, Bandung, or other supported regions, and which payment methods (mobile banking, local payment, online payment) are most commonly used. This data does not identify individuals and helps us improve our service quality.

Contact us about your privacy

If you have questions about this privacy policy, wish to exercise your data rights, or want to lodge a complaint about how we handle your personal information, contact our data protection team at [email protected] or via live chat on the bistro4d platform. We aim to respond to all privacy inquiries within 14 days. Our multilingual support team is available 24/7 to assist with data access requests, corrections, and deletion. We at bistro4d are committed to resolving privacy concerns fairly and maintaining your trust through transparent, lawful data practices. This policy is effective from the date you first use bistro4d and may be updated periodically; we notify you of material changes via email.